I was watching the news again yesterday (you'd think I'd learn my lesson at some point). The news covered a rally that was put together by the pro-illegal-alien people. A teenage girl took the podium and started yelling "I'm not documented! But I'm not a criminal! I'm an honor student! This law is discriminating against me because of the color of my skin!" This impromptu speech was accompanied by cheers from the other demonstrators. It sort of reminded me of the My Anus Is Bleeding clip on YouTube, to be perfectly frank.
Although there's nothing in the law that should bother any American citizen (law-abiding or otherwise), I do recognize that some may be concerned that it could be used by racists to discriminate against Hispanics. But only an American can say that. When an illegal says that, it doesn't mean anything. She's being discriminated against because of the color of her passport, true. "Nonexistent" is a color. And it's perfectly legal to discriminate on this basis. But let's not forget that she is the target of this law. How are they going to use it to discriminate against her racially? That's like discriminating against pedophiles by passing a law making it illegal to molest small children.
But what really irritates me is that when this teen got up in front of a crowd of people and confessed to the crime of entering this country illegally, in front of hundreds of witnesses, she wasn't arrested.
Something else that irritates me is seeing illegal aliens trying to change public policy by demonstrating. What irritates me even more is the fact that they are succeeding.
When you hear someone say, "I'm not documented," that's the same thing as saying "I'm here illegally." It's just double-talk. Code for "I paid a dishonest government servant $2000 to issue me an illegal driver's license." "I falsely obtained unemployment benefits." "This country thought I was a citizen and paid for my schooling." "I advised other lawbreakers on how best to enter the country illegally." ...
Once the decision has been made to enter this country illegally, other crimes are inevitable. And if you're "undocumented," you're a criminal.
Friday, May 7, 2010
Thursday, May 6, 2010
Should we make crime safe for criminals?
I watched this video on 60 Minutes about the All-American Canal. Since the double fence between Tijuana and San Diego championed by Duncan Hunter was built, at least 90% of the illegal cross-border activity ceased at that hotspot. Some of it just moved...
Many non-Americans started swimming the All-American Canal, an 80 mile canal diverting Colorado River water for agricultural use in California, to get here illegally. And over 550 people have drowned so far doing so.
People are saying that we need to make this illicit border crossing safe to cross, by stringing buoys and ropes every 150 feet. There's no question that this practice will save lives. But should we do that? Are we doing it for the thousands of other canals in California? Of course not! People know better than to cross those canals, too.
There are hundreds of signs in English and Spanish along the length of the canal, warning that it's dangerous to swim in. Isn't that enough? What if we did string ropes and buoys across the canal every 150 feet? Wouldn't that just make it easier to cross? Isn't that a bad thing? If there are that many people dying, how many are crossing successfully? How many of those are bringing explosives and drugs? How many are going to take American jobs? How many are going to commit crimes like murder, rape and theft? How many are going to have children here? How many are going to go on welfare or take food stamps?
I know how many people have died. I don't know how many are crossing, but it seems likely to me that hundreds of people cross there every day. I know I could swim across, and so could most people. I also know how many people are supposed to be crossing: None, nada, zip, zero. How many people are crossing that don't know they're not supposed to cross? Again, none, nada, zip, zero.
I keep hearing the argument that kids are dying. Nobody wants kids to die. But that is a convenient argument for people who are pro-illegal immigrant to put forth. Let's be reasonable about this. Those kids know they're not supposed to cross, so they must understand they're crossing at their own risk. If there was a legitimate reason to cross, I'm sure a bridge would have been built. There's no safety issue here. Putting buoys across the canal to make it safe to cross would have two effects: It would save lives, and increase the number of people crossing. But the number of people crossing is the issue. The lives lost are inconsequential due to the fact that those people are knowingly breaking the law by sneaking here illegally. And stupidly swimming across a canal that is so obviously unsafe to cross.
I think a double fence should be put up. Razor wire, signs, video cameras, patrols. This would have two effects also: It would save lives and decrease the number of people crossing. From a national security standpoint, it makes more sense. And since lives would be saved, it should make the illegal immigrant advocates and activists happy. Unless they have an ulterior motive. I invite you to speculate about that.
But doing nothing is preferable to putting up buoys. We don't owe these illegals anything. Adding safety features to a canal that's not being crossed by Americans costs money. Money better spent on Americans, or even on visitors who came here honestly.
The argument for buoys on that canal can be compared to arguments for medicinal marijuana. Both of these make it easier for people who want something illegal, to get it.
Many non-Americans started swimming the All-American Canal, an 80 mile canal diverting Colorado River water for agricultural use in California, to get here illegally. And over 550 people have drowned so far doing so.
People are saying that we need to make this illicit border crossing safe to cross, by stringing buoys and ropes every 150 feet. There's no question that this practice will save lives. But should we do that? Are we doing it for the thousands of other canals in California? Of course not! People know better than to cross those canals, too.
There are hundreds of signs in English and Spanish along the length of the canal, warning that it's dangerous to swim in. Isn't that enough? What if we did string ropes and buoys across the canal every 150 feet? Wouldn't that just make it easier to cross? Isn't that a bad thing? If there are that many people dying, how many are crossing successfully? How many of those are bringing explosives and drugs? How many are going to take American jobs? How many are going to commit crimes like murder, rape and theft? How many are going to have children here? How many are going to go on welfare or take food stamps?
I know how many people have died. I don't know how many are crossing, but it seems likely to me that hundreds of people cross there every day. I know I could swim across, and so could most people. I also know how many people are supposed to be crossing: None, nada, zip, zero. How many people are crossing that don't know they're not supposed to cross? Again, none, nada, zip, zero.
I keep hearing the argument that kids are dying. Nobody wants kids to die. But that is a convenient argument for people who are pro-illegal immigrant to put forth. Let's be reasonable about this. Those kids know they're not supposed to cross, so they must understand they're crossing at their own risk. If there was a legitimate reason to cross, I'm sure a bridge would have been built. There's no safety issue here. Putting buoys across the canal to make it safe to cross would have two effects: It would save lives, and increase the number of people crossing. But the number of people crossing is the issue. The lives lost are inconsequential due to the fact that those people are knowingly breaking the law by sneaking here illegally. And stupidly swimming across a canal that is so obviously unsafe to cross.
I think a double fence should be put up. Razor wire, signs, video cameras, patrols. This would have two effects also: It would save lives and decrease the number of people crossing. From a national security standpoint, it makes more sense. And since lives would be saved, it should make the illegal immigrant advocates and activists happy. Unless they have an ulterior motive. I invite you to speculate about that.
But doing nothing is preferable to putting up buoys. We don't owe these illegals anything. Adding safety features to a canal that's not being crossed by Americans costs money. Money better spent on Americans, or even on visitors who came here honestly.
The argument for buoys on that canal can be compared to arguments for medicinal marijuana. Both of these make it easier for people who want something illegal, to get it.
Monday, May 3, 2010
I Had 10 Kids Here, But I'm No Criminal!
Manuela Quintana, an illegal immigrant, was featured on Katie Couric today. She and her husband moved to Arizona 15 years ago and started having kids (10 in all). She's moving from Arizona (probably to New Mexico) now, because the Arizona Governor signed a law requiring police to enforce immigration laws in that state. When, through an interpreter, she was asked if she considered herself a criminal, she said, "I don't think so. Murderers are criminals. I just want to work." (Actually, what she said was "No Creo" something.)
Her slumlord, Kyle Kester, says that his apartments are like a sinking ship. "I've lost 7 tenants this week...This isn't just hurting illegals, it's hurting Americans too, now."
Does this need an editorial kick in the right direction? Of course not! But because Katie was determined to squeeze every possible ounce of sympathy out of this story, I want to make sure that you don't miss your chance at outrage.
15 years ago, two criminals moved here and had 10 kids. They've been successful working in food service, which means they can afford a nice pickup (lowrider, big fat rims, nice paint job) and an apartment with an extra bedroom for their 10 kids to share. They've successfully raised our healthcare costs by going to the emergency room when they needed a doctor, and not paying the bill because they can't afford it. They've successfully taken every handout available to them -- the local church, food stamps, free child inoculation programs, schooling for 10 kids. You can bet your livelihood that the list goes on and on.
They have successfully raised the unemployment level in their community, performing work that Americans should be performing (yes, there ARE Americans who are willing to work food service, or any other job for which an honest employer is willing to pay an honest wage). And in case you missed it the first time, after 15 years in this country they still don't speak English.
Their kids, fully-vested Americans, are going to grow up and vote for more liberal immigration policies than we now currently have. They're going to vote for costly multilingual education policies. And, having grown up taking handouts, they'll vote for the politicians willing to provide the most. Two illegal immigrants, spawning 10 less-than-optimally-productive American citizens.
Manuela Quintana, you ARE a criminal. That, in the USA, is what we call people who break the law. You would know that if you weren't so bloody ignorant. Of course you want to work. Who doesn't? That doesn't mean you should be allowed to work here.
Now for their landlord, Kyle Kester, "This is hurting Americans." He's making a living providing housing for people who aren't supposed to be here. All business contains risk, especially when you cater to criminals. Don't ask for sympathy, Mr. Kester. You aren't a good American. You've made money off crime for years. Now you might lose everything. Mis ojos lloran por ti. I've got some advice for you -- quit taking on illegals as tenants. The risk is lower when you stick to Americans and legal immigrants.
Here's some advice for the 35% of Americans who support illegal immigrants: Read between the lines when news anchors try to manipulate your sympathies. And here's a link to the article at CBS News.
Her slumlord, Kyle Kester, says that his apartments are like a sinking ship. "I've lost 7 tenants this week...This isn't just hurting illegals, it's hurting Americans too, now."
Does this need an editorial kick in the right direction? Of course not! But because Katie was determined to squeeze every possible ounce of sympathy out of this story, I want to make sure that you don't miss your chance at outrage.
15 years ago, two criminals moved here and had 10 kids. They've been successful working in food service, which means they can afford a nice pickup (lowrider, big fat rims, nice paint job) and an apartment with an extra bedroom for their 10 kids to share. They've successfully raised our healthcare costs by going to the emergency room when they needed a doctor, and not paying the bill because they can't afford it. They've successfully taken every handout available to them -- the local church, food stamps, free child inoculation programs, schooling for 10 kids. You can bet your livelihood that the list goes on and on.
They have successfully raised the unemployment level in their community, performing work that Americans should be performing (yes, there ARE Americans who are willing to work food service, or any other job for which an honest employer is willing to pay an honest wage). And in case you missed it the first time, after 15 years in this country they still don't speak English.
Their kids, fully-vested Americans, are going to grow up and vote for more liberal immigration policies than we now currently have. They're going to vote for costly multilingual education policies. And, having grown up taking handouts, they'll vote for the politicians willing to provide the most. Two illegal immigrants, spawning 10 less-than-optimally-productive American citizens.
Manuela Quintana, you ARE a criminal. That, in the USA, is what we call people who break the law. You would know that if you weren't so bloody ignorant. Of course you want to work. Who doesn't? That doesn't mean you should be allowed to work here.
Now for their landlord, Kyle Kester, "This is hurting Americans." He's making a living providing housing for people who aren't supposed to be here. All business contains risk, especially when you cater to criminals. Don't ask for sympathy, Mr. Kester. You aren't a good American. You've made money off crime for years. Now you might lose everything. Mis ojos lloran por ti. I've got some advice for you -- quit taking on illegals as tenants. The risk is lower when you stick to Americans and legal immigrants.
Here's some advice for the 35% of Americans who support illegal immigrants: Read between the lines when news anchors try to manipulate your sympathies. And here's a link to the article at CBS News.
Sunday, May 2, 2010
Illegal Aliens are Racist
Arizona made a law, making it mandatory for their law enforcers to enforce a particular Federal law that the Feds are refusing to enforce. Now, bad Americans are using this to call Arizona "racist." How is forcing immigrants to show their papers racist? I have to show my papers when demanded (see my profile picture--I'm a white person. I'm also Native American, having been born here).
Legal immigration can be controlled. Illegal immigration cannot. It's that simple. I'm sick and tired of paying excessive, burdensome taxes because I'm too "rich" to get a free ride. I'm even more tired of those who get a free ride. And illegal aliens can be found among those getting welfare, earned income credit, and free medical care. I am one of the people who have to pay for those things. And I wasn't born into my current wealth. In fact, I'm not wealthy. I'm barely making ends meet. But I make enough money to earn my status as "middle class," that class of people who has to pay for American freebies.
But the thing that really made me angry, was what I read on one of these internet news outlets a few days ago. A self-confessed illegal Mexican national that's here stealing our jobs, said that he's going to move out of Arizona because Arizonans are racist. This because of the new law that Arizona passed.
Let's shorten "Illegal Immigrants." In California, where I grew up, they were just called "Illegals." I think that sums it up. If you don't like that, then move to a place that doesn't call you that. Because we don't want you here. You're stealing from us, and ruining our country.
Legal immigration can be controlled. Illegal immigration cannot. It's that simple. I'm sick and tired of paying excessive, burdensome taxes because I'm too "rich" to get a free ride. I'm even more tired of those who get a free ride. And illegal aliens can be found among those getting welfare, earned income credit, and free medical care. I am one of the people who have to pay for those things. And I wasn't born into my current wealth. In fact, I'm not wealthy. I'm barely making ends meet. But I make enough money to earn my status as "middle class," that class of people who has to pay for American freebies.
But the thing that really made me angry, was what I read on one of these internet news outlets a few days ago. A self-confessed illegal Mexican national that's here stealing our jobs, said that he's going to move out of Arizona because Arizonans are racist. This because of the new law that Arizona passed.
Let's shorten "Illegal Immigrants." In California, where I grew up, they were just called "Illegals." I think that sums it up. If you don't like that, then move to a place that doesn't call you that. Because we don't want you here. You're stealing from us, and ruining our country.
Thursday, April 16, 2009
The Chattel Saga Continues
Well, I've managed to make my way to two paychecks under this new plan, whereby the company I work for decided to borrow two weeks' pay from everyone in the company, for the term of employment, without interest (see last post).
But the saga continues. You see, I have this really good deal, whereby this contracting company is given 11% over my paycheck, and has to deposit it into my 401K account. But two weeks ago, when this money was supposed to be deposited, it wasn't. You see, they sent a list of names and amounts to the 401K company, but "somebody forgot to send the money." That's a direct quote. This was a couple of weeks ago. Since then, apparently, they've been looking for the money. Under cushions, in pillow cases, in the mason jars they have buried in the backyard. Nothing.
The money still hasn't been deposited. The latest news is that it's supposed to go in today. Here's my question: Who makes interest off of this money? My 401K is supposed to be generating interest for me. But this money is in their account.
I can't even think of a clever quip to close with. I'm just very, very unhappy...
But the saga continues. You see, I have this really good deal, whereby this contracting company is given 11% over my paycheck, and has to deposit it into my 401K account. But two weeks ago, when this money was supposed to be deposited, it wasn't. You see, they sent a list of names and amounts to the 401K company, but "somebody forgot to send the money." That's a direct quote. This was a couple of weeks ago. Since then, apparently, they've been looking for the money. Under cushions, in pillow cases, in the mason jars they have buried in the backyard. Nothing.
The money still hasn't been deposited. The latest news is that it's supposed to go in today. Here's my question: Who makes interest off of this money? My 401K is supposed to be generating interest for me. But this money is in their account.
I can't even think of a clever quip to close with. I'm just very, very unhappy...
Tuesday, March 10, 2009
Life Sucks at the Labs, Too
I've been working at a national laboratory in [deleted] as a contractor for just over 11 years. In July, the lab took me away from the company that issues me my paycheck, and put me and 199 others into a new company. We were told that we have a choice: To continue working at this lab, or to go find a new job somewhere else. But if we wanted to stay where we were, we were going to have to "voluntarily" change companies.
We weren't given much advance warning. We weren't given the chance to state our disapproval with the way things were headed. Nobody called us into a meeting and said, "You are our chattle, and this is what we are going to do. What do you think?"
Naturally, I grumbled. But I went with the program because the alternatives didn't have much real appeal: Not working, finding a new job at less pay, being unemployed until I lost my house, etc.
A couple of months later, I was given a contract by this new company and told to sign it. I found a number of things I didn't like. Namely, that they could change the terms of employment at will. I tried to call my Ombudsman, but there was nobody to call. The "new way" didn't call for an Ombudsman. I mean, does chattle even need one? I called the HR person at my new company, who told me to sign the document or find another job. I talked to the contract manager at the lab, who told me that there's nothing he could tell me, nothing I could do, and nobody to talk to.
So the contract sat in my bag, unsigned, for several weeks. Two weeks ago, I got an email, "We need your signed contract." Having no other option, I signed it and dropped it off.
Then today, I received an email stating that I would not be paid this Friday. Today's Tuesday, and Friday is three days from now. Instead, payday was moved to two weeks hence and from now on, paydays would be two weeks after the actual work was performed (time card due on Friday, get paid two weeks later). This would be ok if it was a term of my employment. But I've been there for 11 years. This amounts to an interest-free loan for the complete term of mine (and 199 others') employment.
The excuse for this, aside from something lame about the economy, was that we were going from being paid every two weeks, to being paid twice a month. Then they sent out a spreadsheet that they claimed showed that we weren't actually losing any money, with simulated totals before such loss actually took place, conveniently lacking such totals after the loss occurred. I'm a software developer. A dog food salesman could tell 200 people were each losing two weeks' work, payable upon leaving the company.
This company recently signed a $150m/5 year contract with the Lab. That's $750K per employee it acquired. Yet, it suddenly can't make payroll without screwing its employees?
I don't know what I'm going to do about this. I love my work. I like the people I work with. But this company sucks. I have no recourse. So maybe I'll just take some advice from Jim Carrey:
"But what I'm probably going to do, is piss and moan like an impotent jerk. Then bend over and take it up the tailpipe!"
Then again, maybe I'll just go somewhere I'll feel appreciated.
We weren't given much advance warning. We weren't given the chance to state our disapproval with the way things were headed. Nobody called us into a meeting and said, "You are our chattle, and this is what we are going to do. What do you think?"
Naturally, I grumbled. But I went with the program because the alternatives didn't have much real appeal: Not working, finding a new job at less pay, being unemployed until I lost my house, etc.
A couple of months later, I was given a contract by this new company and told to sign it. I found a number of things I didn't like. Namely, that they could change the terms of employment at will. I tried to call my Ombudsman, but there was nobody to call. The "new way" didn't call for an Ombudsman. I mean, does chattle even need one? I called the HR person at my new company, who told me to sign the document or find another job. I talked to the contract manager at the lab, who told me that there's nothing he could tell me, nothing I could do, and nobody to talk to.
So the contract sat in my bag, unsigned, for several weeks. Two weeks ago, I got an email, "We need your signed contract." Having no other option, I signed it and dropped it off.
Then today, I received an email stating that I would not be paid this Friday. Today's Tuesday, and Friday is three days from now. Instead, payday was moved to two weeks hence and from now on, paydays would be two weeks after the actual work was performed (time card due on Friday, get paid two weeks later). This would be ok if it was a term of my employment. But I've been there for 11 years. This amounts to an interest-free loan for the complete term of mine (and 199 others') employment.
The excuse for this, aside from something lame about the economy, was that we were going from being paid every two weeks, to being paid twice a month. Then they sent out a spreadsheet that they claimed showed that we weren't actually losing any money, with simulated totals before such loss actually took place, conveniently lacking such totals after the loss occurred. I'm a software developer. A dog food salesman could tell 200 people were each losing two weeks' work, payable upon leaving the company.
This company recently signed a $150m/5 year contract with the Lab. That's $750K per employee it acquired. Yet, it suddenly can't make payroll without screwing its employees?
I don't know what I'm going to do about this. I love my work. I like the people I work with. But this company sucks. I have no recourse. So maybe I'll just take some advice from Jim Carrey:
"But what I'm probably going to do, is piss and moan like an impotent jerk. Then bend over and take it up the tailpipe!"
Then again, maybe I'll just go somewhere I'll feel appreciated.
Friday, December 12, 2008
Alienware: A fast gaming box that takes forever...
I just bought an Alienware. Great machine! But it was supposed to ship in 5 days, and ended up taking a month to ship. This was after very poor communication from Alienware about scheduling difficulties.
It finally did arrive, the day before Thanksgiving, 2008. I set up the computer. Then I opened up the monitor and noticed it was cracked. I hooked it up anyway, but it didn't work. I get Thursday and Friday off for Thanksgiving, so I didn't call them until Monday morning. I wasn't too worried -- I'd just get an RMA and everything would be ok.
But it wasn't. The customer service agent (in India) started giving me crap about not reporting it in time. Then he said, "We can't do anything until we've seen pictures of the monitor." So I had to wait until I got home from work, and send pictures. Monday I forgot, but I managed to send them on Tuesday.
You know how you usually get an autogenerated email back from a system after you send an email? I didn't get squat. Here's the email. Read on afterwards, because there's more:
As I said, I didn't hear anything back. So 2 days later, I called Customer Service. The customer service person in India told me that images had to be less than 640K or they would be refused by the server. I resent the email, with reduced images. I pasted in the original email, and prepended it with:
RESEND #2 -----------------------
This is the second time I've sent this request. I first sent it on December 2, but apparently it was ignored because the pictures were too large. After talking to a CSR today (Dec 4), I reduced the image sizes and am resending it.
I didn't get anything back. So I sent it again, assuming that the sum of all image sizes had to be under 640K. So I sent three messages, the first one prepended with:
RESEND #3 ----------------------------
This is the third send. I didn't receive anything back from your system as I was told to expect, so I'm assuming that the TOTAL size of all jpegs is too large. So I'm resending each jpg in a separate message. I'll send two messages after this with the other files.
So I called again, and was told that I should use an image hosting service, and just send the link. So I did:
Reference Number: XXXXXXXXXXXXXXX
It finally did arrive, the day before Thanksgiving, 2008. I set up the computer. Then I opened up the monitor and noticed it was cracked. I hooked it up anyway, but it didn't work. I get Thursday and Friday off for Thanksgiving, so I didn't call them until Monday morning. I wasn't too worried -- I'd just get an RMA and everything would be ok.
But it wasn't. The customer service agent (in India) started giving me crap about not reporting it in time. Then he said, "We can't do anything until we've seen pictures of the monitor." So I had to wait until I got home from work, and send pictures. Monday I forgot, but I managed to send them on Tuesday.
You know how you usually get an autogenerated email back from a system after you send an email? I didn't get squat. Here's the email. Read on afterwards, because there's more:
Dear Fulfillment Person,
First off, my order information:
Account #: 000000000
PO#: 0000000000
PO#: 0000000000
I received my system late Wednesday afternoon. I didn't get it set up until Wednesday night. I didn't notice any damage to the box the monitor was in, but upon unpacking the monitor, I noticed the upper-right corner was cracked (see attached pictures). I hooked it up to the computer anyway, but it didn't work. Turning it on allows the display to show for about a second, then it goes black.
Monday morning (yesterday), I called Alienware and spoke to Rob. He asked me why I didn't call earlier. Here is my answer, repeated for anyone else who wants to know: I got the monitor hooked up Wednesday night and assumed you were closed. Thursday I also assumed you were closed. It was a holiday. Friday was the first business day, but for me it was still a holiday and I had family to attend to. The weekend followed Friday. I called first thing Monday morning. After you guys took a month to send me my system, I think that should be acceptable.
Bob said to send you pictures of the monitor, so that you can decide what to do. I'm not sure how this will help, but those pictures are attached. I'm sorry I didn't send these yesterday when I got home from work, but I forgot to. There are three pictures--one of the entire monitor, one as close as I could get to the crack, and a third I took after I realized that the box was damaged.
When I received the box from FedEx, I didn't notice a minor dent on the corner (see picture), or I would have mentioned it. I only noticed it after being asked by Bob if the box was damaged. This dent certainly wouldn't have caused the monitor to be damaged if it had better packing. The packing appears to be original manufacturer packing.
Please send me an RMA so that I can return this monitor and get one that works.
As I said, I didn't hear anything back. So 2 days later, I called Customer Service. The customer service person in India told me that images had to be less than 640K or they would be refused by the server. I resent the email, with reduced images. I pasted in the original email, and prepended it with:
RESEND #2 -----------------------
This is the second time I've sent this request. I first sent it on December 2, but apparently it was ignored because the pictures were too large. After talking to a CSR today (Dec 4), I reduced the image sizes and am resending it.
I didn't get anything back. So I sent it again, assuming that the sum of all image sizes had to be under 640K. So I sent three messages, the first one prepended with:
RESEND #3 ----------------------------
This is the third send. I didn't receive anything back from your system as I was told to expect, so I'm assuming that the TOTAL size of all jpegs is too large. So I'm resending each jpg in a separate message. I'll send two messages after this with the other files.
So I called again, and was told that I should use an image hosting service, and just send the link. So I did:
Reference Number: XXXXXXXXXXXXXXX
This is my fourth resend. I've been trying to get an RMA from you since December second!!! Please let me know that you are taking me serious as a customer. I'm starting to get nervous that you don't plan to make this right, and that makes me extremely uncomfortable.
Today I spoke to Annie, who told me to use an online hosting service for sending you pictures of this damaged monitor. The pictures that are referenced below can be seen at [URL DELETED].
Big surprise -- I didn't hear anything back. On December 12 (10 days after my first attempt to get an RMA), I called again. I was told that I needed to log into Alienware's site and submit the images that way. Never mind that the other CSRs should have known that. I did as I was asked:
I finally got an email back from their system. But that's after their online submission form locked up twice, without telling me why. Turns out -- my images were still too big.
This story is not over. I still don't have my RMA. I'm not going to tell you what to do. The Alienware box is a really nice computer. But the customer service isn't worth it.
Big surprise -- I didn't hear anything back. On December 12 (10 days after my first attempt to get an RMA), I called again. I was told that I needed to log into Alienware's site and submit the images that way. Never mind that the other CSRs should have known that. I did as I was asked:
I'm pasting in an email that I've sent to you guys 4 times (after initially calling support). The gist is that I need an RMA for a monitor that was damaged. It's 12/10 -- I've been trying to get an RMA from you people since 12/2.
Today (12/12) I called and talked to Lorraine. She was helpful and apologetic, which I appreciate, but I still don't have my RMA. The thread is pasted below.
I finally got an email back from their system. But that's after their online submission form locked up twice, without telling me why. Turns out -- my images were still too big.
This story is not over. I still don't have my RMA. I'm not going to tell you what to do. The Alienware box is a really nice computer. But the customer service isn't worth it.
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